State-of-the-Art Support for Your Infrastructure Investments

Scientel’s Network Operation Center (NOC) is a 24x7x365 facility based out of our Global Headquarters in Aurora IL. We are staffed with highly qualified engineers that monitor and document the network, triage problems, and dispatch field personnel as needed.

NOC Solutions

Network Operation Center

NOC Support Packages

Our monitoring tools allow for real-time network alarms to be announced, which allows for an immediate response. When an alarm comes into our panel via Simple Network Monitoring Protocol (SNMP) through a secure network connection, a ticket is generated, and triage efforts begin.

Our support strategy will ensure that the lifecycle of the network is closely monitored and acted upon. Software upgrades are conducted to mitigate known issues and stay ahead of security vulnerabilities. Hardware inventories are tracked to preempt unsupported and end-of-life equipment. This all allows for getting the most out of your investment into your systems and will allow for accurate budgeting and future planning efforts as well.

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Basic Support

Supplement your
organization’s networking
procedures and protocols.
Basic support provides
clients with quarterly
reporting and customizable
dispatch response times from
Scientel’s readily available
NOC customer support team.

Most Recommended

Advanced Support

Ensure the connectivity of
your organization’s network.
Advanced support lets clients
stay on top of their device
upgrades by monitoring new
hardware device availability.
In addition, clients gain
increased insight of their
network with essential
network monitoring.