State-of-the-art, always on support for your most valued infrastructure investments.

Scientel’s monitoring tools permit for real time network alarms to be announced which allows for an immediate response. Alarms come into our panel via Simple Network Monitoring Protocol (SNMP) through a secure network connection. A ticket is then generated, triage efforts begin, and if necessary, other teams are engaged to assist in the recovery efforts. Other tools that we have at our disposal allow for monitoring capacity and performance trending. By watching KPI trends, issues have a better chance of being caught in the early stages, before becoming impactful to the network.

Scientel’s support strategy will ensure that the lifecycle of the network is closely monitored and acted upon. Software upgrades will be conducted to mitigate known issues and stay ahead of security vulnerabilities. Hardware inventories will be tracked to preempt unsupported and end of life equipment. This will allow for accurate budgeting and future planning efforts.

No matter what support package you choose, Scientel has you covered!