Network Operation Center | Scientel Solutions

State-of-the-art, always on support for your most valued infrastructure investments.

Scientel’s Network Operation Center (NOC) is a 24x7x365 facility based out of our Global Headquarters in Aurora IL. We are staffed with highly qualified engineers that monitor and document the network, triage problems, and dispatch field personnel as needed.

NETWORK OPERATION CENTER

Scientel’s monitoring tools permit for real time network alarms to be announced which allows for an immediate response. Alarms come into our panel via Simple Network Monitoring Protocol (SNMP) through a secure network connection. A ticket is then generated, triage efforts begin, and if necessary, other teams are engaged to assist in the recovery efforts. Other tools that we have at our disposal allow for monitoring capacity and performance trending. By watching KPI trends, issues have a better chance of being caught in the early stages, before becoming impactful to the network.

Scientel’s support strategy will ensure that the lifecycle of the network is closely monitored and acted upon. Software upgrades will be conducted to mitigate known issues and stay ahead of security vulnerabilities. Hardware inventories will be tracked to preempt unsupported and end of life equipment. This will allow for accurate budgeting and future planning efforts.

No matter what support package you choose, Scientel has you covered!

Tier I Tier II Tier III
Standard Hardware Protection
24/7 Phone Support
Issue Tracking
Dispatch Time and Materials Next Business Day 4 Business Hours
Networking Monitoring 18HRSx5DAYS 24HRSx7DAYS
Post Installation 90 Day Warranty
Issue Root Cause Analysis
Reporting Quarterly Monthly
LifeCycle Upgrades Time and Materials Automatic
Advance Replacement
Preventative Maintenance
Capacity Engineering

*Pricing on custom packages are negotiable based on services provided. All fees are annual charges.

LET’S CONNECT

Speak with a Scientel Solutions representative about Lifecycle Management solutions.

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