Job Title: Field Technician – Level 3


The Field Technician level 3 is responsible for performing tasks associated with installation and/or maintenance of digital communication equipment. Field Technicians perform new customer installations, service calls, de-installations, and network maintenance, among other projects. The successful candidate must be driven to learn new technologies and be capable of mastering tasks quickly, self-starting and dedicated to being part of a team.  This person will serve as the coach, teacher and mentor to Field Technicians level 1 & 2.


Essential Duties and Key Responsibilities


·         Perform installations of microwave dishes and antennas.

·         Installation of cameras (indoor and outdoor) traffic poles

·         Installation of wireless access points on non-penetrating mounts and inside of buildings.

·         Assemble and install non-penetrating roof mounts and wall mounts, cabinets and equipment racks.

·         Cabling installation (run and terminate cables, including Cat5/6, DC power (low voltage) and fiber), PVC / flex conduit installation.

·         Mount and align microwave radios

·         Install other connectivity equipment such as power supplies, routers, etc.

·         Understand TCP/IP and networking issues.

·         Work with the RF Engineering team to inspect RF (microwave radio) installations.  This will include logging into the radios; verify radio parameters and working with the RF Engineers to ensure that radio links are installed so that they operate at the proper efficiency within the necessary operating tolerances.

·         Ability to perform higher level troubleshooting of RF problems.

·         Ability to interface, provide guidance and partner with customers effectively to complete installations and resolve most installation issues.

·         Ability to secure written installation completion sign-offs from customers.

·         Ability to provide guidance regarding and work with customers to resolve most installation issues.

·         Be able to install and troubleshoot routers, switches and other network related equipment

·         Be able to perform post installation inspections and recommend corrective action in a written, well documented manner.

·         Providing guidance and technical training/direction to more junior installers

·         Perform initial site walks to determine installation and materials needed.

·         Perform acceptance testing.

·         Work with the RF Engineering team to certify RF (microwave radio) installations

·         Capable of high level troubleshooting of all facets of an installation (RF, IP and physical hardware/cabling) in order to resolve service issues


Minimum Experience and Educational Requirements

  • High School Diploma or GED certificate
  • 3+ years of experience installing digital wireless equipment and/or in related technical fields
    • Experienced with installing equipment racks, and grounding.
    • Microwave and wireless radio frequency experience
  • Have a minimum of two current radio manufacturer certifications
  • Strong Network troubleshooting skills
  • Proficient with Microsoft Office (Word, Excel, Outlook)
  • Strong organizational and planning skills, and capable of managing several complex tasks at a time
  • Excellent interpersonal and communication skills both written & verbal
  • Strong customer service skills
  • Must be a team player and accept instruction
  • Ability and willingness to travel frequently – up to 75%
  • Ability to work outdoors in all weather conditions and altitudes
  • Ability to lift 50 pounds regularly
  • Ability to work from lift/bucket truck platform up to 80′ (may require up to 100’ – IL)
  • Ability to work on rooftops two stories and above


Certifications, Licenses and Additional Requirements:

  • Required to be on a rotating 24/7 on-call system support schedule
  • Daily driving and maintenance of company vehicle (may include bucket trucks)
    • Must maintain a valid driver’s license with a safe driving record
  • Must be able to obtain a DOT Medical Card
  • Must have or be willing to obtain OSHA Construction Industry 10-Hour DOL Card
  • Must have or be willing to obtain CPR/First Aid Certification
  • May be required to obtain a bucket truck or aerial lift certification
  • Must be able to pass a background check and drug test


Familiarity with one or more of the following equipment is a major plus:

  • Radio Manufacturers: Cambium, Cisco, Exalt, BridgeWave, Nokia, DragonWave, Redline, Ruckus (Wimax technology), Aruba.
  • Specific Radio Models: Zebra-7161’s Access Points, DragonWave- Duo’s / Quantums, Cambium-PTP800, PTP650, PTP450, Cambium PMP radios.
  • Cameras: PTZ, Domes, Fixed, IR/night vision, Analog, HD, Digital, Motobix cameras, Axis cameras


Organizational Structure


Reports to:  Director of Operations


Direct Reports:  None


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