Scientel Solutions is proud to offer three levels of Post-Installation Support. Each package is supported by our employees to ensure the same level of quality we demand from our installation teams. Whether you require a Basic Support package or a robust outsourced solution, we offer a package to meet your support needs.

Basic Package
  • Standard Hardware Warranty
  • Phone Support
  • Issue Tracking
  • 90 Day Installation Warranty
  • Dispatch T&M
Intermediate Package
  • Standard Hardware Warranty
  • Phone Support
  • Issue Tracking
  • 90-Day Installation Warranty
  • Monitoring
  • Quarterly Reporting
  • Dispatch - Next Business Day
Advanced Support
  • Standard Hardware Warranty
  • Phone Support
  • Issue Tracking
  • 90-Day Installation Warranty
  • Monitoring
  • Quarterly Reporting
  • Dispatch - Next Business Day
  • Advanced Replacement
  • Preventative Maintenance
  • Monthly Reporting
  • Dispatch 4-Hour Response

Tailored to Your Requirements

All packages can be customized to better meet your support needs. Unsure where to start? Download our Maintenance & Support one sheet to see each offering in more detail.

Regardless of the support level you choose, Scientel Solutions will customize the package to fit your needs.  We will negotiate Service Level Agreements with you and list out contact names, locations, and phone numbers.  Also, an escalation path on both the Scientel side and the customer side will ensure that all parties are up to date on the status of all issues.

Read about our longstanding maintenance and support contract with the Fort Worth Regional Radio System.